Samsung gave the recall technician the wrong address, so they missed my recall appointment. After 3 hours on the phone with 6 different people, no one had apologized or taken ownership of the mistake, and no one was able to do the recall work required for the warranty before I could do my repair. Absolutely terrible customer service, terrible hold music, and I'm buying myself a new washing machine...you can bet your ass it's not going to be a Samsung!
5 years ago
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