Never have a had such a poor (lots of other words available) experience with a consumer company I purchased a UHD TV.....has a defective remote....made 4 phone calls asking if I would like a call back so I didn't have to wait online for the next available agent..sic.......still waiting🙁.....finally decided to try the remote support feature.....no better .....after 64 questions ..some same ones different ways...they disconnected me while trying escalate my problem to the advanced technical team....did I tell you it was a defective remote Shame on me but I tried again....same experience but this time the issue was resolved with only 63 questions......I am getting a new remote....coming from South Korea....will have in 14 days.....I hope nothing happens in the north that would interfere with my shipment In short their customer service SUCKS Thanks for reading