In this instance my complaint isn't about the items which are so far working fine, We bought a TV and soundbar on the basis that the soundbars was half price when we bought the two. Great a saving of £350. The catch was you had to apply for cash back after purchase. No problem! how hard can it be well it turns out quite difficult, be prepared you will need half an hour photos of your receipts and if I remember correctly serial no. etc (take them off the box rather than the item itself its easier)I did all this and sent it off Now i admit to a school girl error on my part in that I didn't look for and therefore probably didn't receive a confirmation email. On the promotion form it said you will receive your cashback within 30 days, well after 30 days no money so I emailed them A week later I had an email saying they hadn't received my application. OK so obviously something has gone wrong. I phoned them up yes they could see I had made an application but I hadn't filled in something correctly (couldn't say what) so it had not gone through. Apparently if you read all the terms and conditions there is a clause saying that if you don't receive a confirmation email you have 7 days to contact them. I like the vast majority of people don't read the full terms and conditions just relying on presumably the most important ones on the leaflet. Anyway as a result of this the promotion had now lapsed for me (you have to apply within 30 days of purchase) Let my experience be a warning to you all,DON'T make the mistakes i have made. It is very frustrating and leaves a bad taste in the mouth regarding SAMSUNG. I have been in customer facing jobs myself and this would cost them nothing to put right. And certainly any company I have worked for would see this as a genuine error by the customer and put it right