My washing machine is 4 years old and started making grinding noise. I made repeated phone calls for customer support only to be told my washer had been recalled. Ok but they never notified me. I sent in warranty card when I bought it so they have my info. Oh but now they want a receipt AND a removed serial decal AND a picture of a cut power cord. Yep, they actually tell you to cut the cord, After numerous phone calls over 7 days and not once being able to speak to a person that spoke and understood English, they call to say repairman would come. RepIr guy says bearings are probably bad but he has no way to check because power cord is gone!! Further, he says to replace cord & bearings would cost as much as new washer. Whoever in their right mind would tell you to cut a power cord? If a repairman wants to cut it and provide a new washer, fine - BUT not before repairman even comes, I will never buy another Samsung product.