We purchased a Samsung gas dryer. The delivery company never showed up on the scheduled delivery date. We contacted them and rescheduled for a week later. In hindsight we wish that we had cancelled the delivery. They came a week later without the supplies to install the dryer and placed the dryer in our laundry room with a promise to return the next day to install it. We received no call from Samsung or the install/delivery service they contracted with the following day and by mid-day we began to call both Samsung and the delivery company. We finally received a call at 1PM from the installer informing us that he would come at 3PM. He offered no other time option as it was his day off and he was annoyed that he would have to travel to our home to do the install. Nevertheless, he arrived shortly after 3PM. He tinkered with our new dryer and then informed me that he forgot to bring an exhaust vent so the dryer install could not be completed. We began to search for a Samsung dryer vent that we could purchase locally and install ourselves. We called Samsung for advise on the suggested/correct exhaust vent. The representative informed me that we could not use anything but a specific Samsung vent kit (which the installer should have received with the dryer) and any other vent would not be suitable. I was told that Samsung would contact the installer and rectify the situation in a request for them to install the correct vent. To date we still don't know which vent to purchase as Samsung has not been able to supply that information despite numerous attempts to receive it. The install company called us to inform us that the vent was not specific to Samsung, claiming that the Samsung rep was incorrect. He promised initially to come to correct the situation tomorrow but later said that it may take until Friday to get us a working dryer. We still do not know which vent is correct and if the Samsung rep or the installer is correct in regard to the type of exhaust vent. When I completed my final call after spending the bulk of my day on the phone trying to rectify the situation, I realized that there was gas coming out of my laundry room. It had been a few hours since the installed had installed the gas line. I wondered if there might be some residual gas from when he was installing the line. The smell got more evident. I called the emergency in to my gas company. They came out immediately to discover that we had a leak coming from the newly installed dryer. The house was cleared of people and pets and windows left open so as to more quickly remove the gas. The leak was detected. It came from the failure of the installer to tighten the gas line at one end allowing gas to freely flow into our home. Dealing with Samsung has been an absolute nightmare.