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Luci Phalen
If I could give no stars I would. Do Not Buy a Samsung TV! We purchased a 65" Smart Samsung TV in August at Costco. We brought it home and our daughter hooked up new Bose sound bar and some streaming channels. She thought the HDMI 1 port wasnt working. We were at summer home for 2 months. Came back and ordered cable in October. When box came it wouldn't work got a cable tech to come out and he concluded HDMI 1 port wasn't working. By that time our 90 days return with Costco was not valid. Also turning TV off wouldn't last, it would turn back on by itself would try 10 times to no end. So, had to call Costco concierge and finally after 2 hours got same conclusion that HDMI 1 port wasn't working. Had to connect me to Samsung to get tech come out. They wanted to put in new port on brand new TV instead of giving us another TV!! She also said if tech found that port didnt need to be replaced we would be paying Tech. Unbelievable!!! Local Tech was supposed to call in 2 days to set up appt. After 2 1/2 days and no call we went back to Costco. After 2 hours there talking to the manager, we received a call from the local tech. He is Not doing work on Samsung TV's anymore because he is not getting paid for his work by Samsung. A huge International company is not paying their bills !!! What does that say?? I spent a total of at least 8 hours either on phone or w cable tech. Do not buy Samsung.
5 years ago
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Samsung has a 1.2 average rating from 4,609 reviews