I got the Brand new Samsung Galaxy S10+ for my husband. That was my gift to him for our 10th anniversary. Bought that 14th May, It was Microphone faulty Phone. I got New directly from the shop. After little while, he was having the same problem. He and me went to the city branch 9 times and Olympic Park once. They didn"t listen to us. They tried husband phone call and they even knew It is not working properly, couldn't hear very well.... I went phone repair shops, met 4 different technicians. They all sad "It is not working, It's faulty!!" ONLY Samsung staff JUST KEEP SAYING, "THE PHONE HAS GOT ANY PROBLEM". Coz I wanted to get new phone If it is faulty AGAIN. Finally When I went to Olympic park branch I could fixed phone. It took only one day. Coz I sad just need to fix , I need right normal phone What I paid !! NOW, the question is.. Why they couldn't fix the phone before also why they didn't accepted the phone was not working properly. I can only think, now they fixed maybe I didn't ask them to give me new phone. Right, I paid $1499 for the Brand new phone not like this. My husband couldn't even used properly any one time with microphone since when he used microphone.. NOT FAIR AT ALL. NOW I want refund so I emailed VOC Team. Last Monday at 11:59am. They read my Email at the same day at 3:18pm. BUT they didn't reply me till now. What do I need to do ?