I bought my girlfriend a brand new Samsung Galaxy Note 9 We purchased the phone in Thailand as that's where she lives most of the year. After 13 months, the screen failed (all the colors went green) and they refused to cover it under warranty. The phone was never dropped, was in a case and had a tempered glass screen protector. For some reason, Samsung has a 2 year warranty here in Australia but in Thailand, it's only 12 months! 1 month out of warranty and we have to spend almost 1/3 of the total price again, just to repair it. Outrageous! it makes no sense to me, that it can be 1 year in Thailand and 2 years in Australia. We also asked the Samsung repair agency to consider repairing the device as a goodwill gesture, to no avail... full repair cost charged! Also, it's pathetic that such an expensive device, only 13 months old, fails on it's own and the repair is around 30+% of a new device. As I explained to the consultant over the phone, we WERE a dedicated "Samsung" family, having all Samsung products including 2x 4K TV's, Blu-Ray player, Galaxy Note 8, Galaxy Note 9, Samsung top-load washing machine, Samsung microwave etc.. but I have now Blacklisted this brand... and purchased a new LG washing machine instead of Samsung. Cheers!