If I could give Samsung a zero star review I would. This company is by far the worst company I’ve ever dealt with. First off. My refrigerator broke October 1 and I still don’t have a fridge. Everything takes 3-5 business days or 7-9 business days. They are all liars and they always say “ I’m sorry for the inconvenience”. How about I’m sorry I have your products. FYI my condenser on the fridge went after 2.5 years. They sent several service men out to fix it which all said it could not be fix. I guess they didn’t trust 1,2, or 3. The finally believed #4. After all that they finally agreed to reimburse me for a new fridge. I was told several times it was mailed out (lies). I’m still waiting. This is why I stopped using dell. Did I mention most of the reps don’t speak English well. After 45 escalations I’m still waiting. Went through all the holidays with no refrigerator. How disappointing is that. By the way I had the Samsung French door twin cooling system refrigerator. Horrible horrible horrible. All my kitchen appliances are Samsung and they are the worst. I have a washer and dryer from LG and their reps and service people are amazing.