I regret buying this TV. I purchased it on Friday November 29, 2019. On Sunday morning December 1,2019 It wouldn’t come on. After unplugging it for 1 minute plugging it back in STILL BLACK SCREEN! Unplugging it again for 5 minutes plugged it back in. I know have a picture. Tried calling the 800 number. Of course no one is available. You have to go on line!!! 3 days later same thing! I do finally get to speak to a person ( very rude) . She informs me I just needed to update it!!! Really it’s not even a week old and I have to update it. Yes you do. What we want you to do is call us back every time this happens so we can see what the problem is. You are not always available when it happens. I should NOT have to do this. I just want a new TV!! Oh no “lady“ that’s not how we do it! If you would like we can send a technician out. Yes!!! It will be about 7-10 days is that ok? No it is not!! Ok we will see you next week!! On Wednesday is that ok? Again no it is not. I need someone here today or tomorrow. Ok I’ll see what I can do. Hangs up on me. I call back of course half an hour later. Still nothing new. Yes we see we are sending a technician out on Wednesday for you is that ok!!! Again NO it is NOT!! Technician shows up on Thursday December 12,2019. Only to tell me that my New TV now needs an update and a panel box!! It should be here tomorrow because it’s morning when they are ordering the part. You have to take your TV off the wall in order for us to work on it is that ok??? Again I regret buying this TV. I could have bought a cheaper TV and not have had this problem!!! Sorry you fill that way. Needless to say the part didn’t arrive the next day. It did finally show up on December 23,2019. They wanted to sit up an appointment to come December24,2019 Christmas Eve between 12-5!!!! Is that ok?? Absolutely NOT!!!! We are trying to fix your problem. Really!!! So on December 30,2019 at 10:00 they finally show up. They have finally installed a new panel box after 1 hour. They first had told me 15 minutes to fix in and out. If you have not bought Samsung. Don’t!!! I will say all 4 technicians were friendly and polite I guess they have to be to make up for the others. I would have given them no stars but I couldn’t.