We purchased a refrigerator, washer, and dryer, a few months before moving into our new home while they were on sale. Shortly before our closing date, I called to see about getting our delivery date moved to an earlier day. I found out that our fridge had been discontinued. NO ONE BOTHERED TO TELL US. We picked a new one and when our new delivery day came, we had no fridge, and NO ONE BOTHERED TO CALL. I made a call and found that our stuff had not made it to the delivery agent on time. That would have been good to know so I wouldn't have spent my day at home waiting for nothing to show up. We only had our fridge for two weeks before it was finally picked up. It arrived with some small dents, but nothing that affected the functionality. (Our washer and dryer had damage too, but they work great. Seems like Samsung doesn't package their stuff well.) It worked fine, but did not fit in the space we had like we thought it would. When I opened the doors on the right side, they did not open all the way and I couldn't pull out the drawers very far. (The smart fridges are big and don't come in a smaller size.) There was no lack of space for food, just not a good option if you don't have a space designed for a large fridge. Since we chose to not keep it, we didn't mess with the smart features so I don't know if they are all that great or not. After reading reviews on the website, I'm glad we didn't keep it. Sounds like the ice maker has a lot of issues. Samsung wanted to come out and basically see if I was telling the truth. I realize there are people out there that just like to cause trouble and tell lies, but I don't make these kind of calls for no reason. (I loathe making phone calls.) If I call you to tell you that your product isn't working for me, it's the truth. I have better things to do with my time. (We just moved into a new home! I was plenty busy!) I ended up working with a gentleman from where we bought it from and it was picked up. I was going to get a different Samsung fridge, but after all of the the terrible service and phone calls, I went with a different brand. I had to have that same gentleman help me get my refund as it had been over a MONTH since the fridge had been picked up. I will not be using Samsung again unless I absolutely have to, or their customer service DRASTICALLY improves. If you have had a great experience with them, I am truly happy for you. Unfortunately, this is what happened to me and I think others should know.