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Anonymous
I bought a double oven gas range less than a year ago and the door won’t close and locks when I try to close it, model number NX58M6850s*, and now I have the pleasure of trying to get someone to fix it free of charge because it’s less than a year old. They said the door is damaged so I’m S out of luck. I see hours of Time on the phone in my future. Can’t believe this. Does anyone even care that this stove was selling at $1600. Dollars and hasn’t lasted a year. I have had used stoves last longer than this. Already spent more than 4 hours on the phone and this is just the beginning. Going to honest probably won’t ever purchase Samsung products again if they don’t make good on this. I am extremely disappointed with the product, never purchased something supposedly this nice, I love to bake and cook, so this is awful for me, makes me cry that I chose the wrong stove and company. Samsung you need to make good on your products for at least one year. I purchased the stove 12/9/2018 and didn’t receive it until around 2/15/2019, I know they are trying to claim that I damaged it, not the case, it just looks like a great way out for them. I wish this could be resolved soon. I miss having a good functioning stove. This is how you keep customers, unless we are expendable. Also saw reviews that someone else had the exact same problem.
5 years ago
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