First, the delivery guys called me every hour starting at 10 am to tell me they would be here in 30 minutes, this lasted until they actually arrived at 4 PM. We purchased a washer and dryer - although their site says it comes with installation included for the bundle they did not provide it. This was also sent to our email, to which they responded that they send the confirmation of installation to everyone, even when it's not included. When I called to inquire about it they said that my only course of action was to return the appliances and re-purchase (mind you, it took 2 months to arrive) with the installation services. I asked if they could hear how stupid and wasteful that sounded, to which the CSR agreed, but said there is nothing else that can be done. This is the most idiotic system I've ever seen. Screw you Samsung. I would rather buy from anyone else in the future.