I am very dissatisfied with my service I received from Samsung. A few months ago my freezer broke. They set up for a technician to come out to my home to see if the problem could be fixed. It took days for his technician to call me back and by the time they did my food had spoiled. When the technician did call I found out that my repair wasn't covered under warranty. So I ended up paying out of my pocket. I didn't mind doing so but what bothered me was that my food was worth $300 spoiled. I called samsung customer service to see if I could get some sort of compensation, however, they refused saying that because the freezer was out of warranty they couldn't help me. I don't think this is acceptable. If they had told me from the start that my freeezer wasn't under warranty, then I could have someone else to immediately come and fix it and could have saved all the food. I will never buy any more appliances from Samsung.