Can't understand 1/2of the reps, all they did was lie to me, the are so incompetent. spent over 6 hours in the last two weeks to get a refund on samsung ICONX 2018, new ear buds, they did not charge, rep said no problem they are discontinued, they said we will send a full refund. NOPE sent me a new pair of samsung buds. I DO NOT WANT BUDS, OR I WOULD HAVE BOUGHT THEM IN THE FIRST PLACE. called 3 more times trying to get it right, then they try to send me ANOTHER SET OF BUDS. Seems like they don't care or are totally incompetent ....... called again on sat. sent to another dept waited 1 hour hung up, called back was told they were not open but ASSURED I would receive a call tomorrow (Sun) I asked if they would be open, at 7pm I called them and found out they were not open on weekends. JUST WHAT KIND OF PEOPLE WORK THERE???????? Does anyone there have more than a grammar school education ???? or are they all just a bunch of liers??? I WILL NEVER EVER BUY ANYTHING SUMSUNG AGAIN AND IF YOU READ THIS YOU BETTER NOT EITHER