Have a defective galaxy tab s6 and its been almost 2 month trying to get a refund for it. They gave me the refund value of the wrong tablet now they have the right one still nothing the executive customer care is garbage I have asked the guy I'm dealing with to call me about 10 time and no phone call. They are rude and could care less about the customer and oh ya if you try and ask to speak to there supervisor good luck they will not give you them either. Would love to know how to go a love this department as they have handle my case very unprofessional would not recommend samsung based on this experience with them and I have pretty much all Samsung electronics in my house.