Samsung support is a NIGHTMARE. I wish I could give a zero. I bought a gas dryer. Not even 2 months old. We have only used it a few times and noticed that the front glass on the front of the dryer drum was cracked. Called Samsung and they told me that I would have to pay for the door at 300.00 I will never buy another Samsung product again, they are a Customer No Service Company. Shame on them in my opinion.. they appear not to care!1 Worst costumer service. i own 5 samsung tv's and washer and dryer need to find a different brand too bad they are so bad of a company.