My son bought a VR headset in December 2019. The headset did not work so he sent it back to be repaired. It is now March and he has called several times (~8) and every person we talk to says it's another department and transfers us. At this point he just wants a refund but again, we keep being told that's another department and transferred. This is an extremely unethical company that will give you the run around until you give up and keep your money and merchandise. We will not ever be buying a Samsung product again.
5 years ago
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