Ordered a otr microwave. Got delivery date which I find out when they are on the way they are also installing. I didnt have things cleared out as needed. They never got the old one out after rocking it back and forth. Never got new one in, had them take it with them...NO PAPERWORK AT ALL FOR ME! I was given nothing as they had nothing for the delivery, just gotta take them at their word. Over 2 hours - mostly on hold or repeating my name and address to countless cust serv reps and cant even get confirmation that the order is cancelled to get a refund. Oh, and cust serv doesn't even know they do install. Nice. Another completely segmented company where no one has the slightest bit of knowledge on company and their services. Horrible.