I purchased a 65 inch Samsung T.V. several months ago. When putting it out, everything was included in the packaging except the 4 Screws that hold the T.V. stand. I called Samsung customer service the next day and got a total runaround. after speaking to 4 different people, the fourth person said he would mail out the screws. Months went by and no screws. Today I get an email from Gwendolyn Samsung Triage, Customer Service Dept. telling me that in order to get the screws I must email her a picture of my receipt. I have purchased 5 Samsung T.V.'S over the past 12 years and this person wants proof of my purchase for 4 screws. first off I registered it online the day that I bought it, that's enough proof. I will NEVER PURCHASE ANOTHER SAMSUNG PRODUCT BECAUSE OF THE HORRIBLE CUSTOMER SERVICE DEPT. What a horrible experience and a waste of time talking to all these people over the phone. Stay away from Samsung, because if you need customer service you WILL NEVER GET IT.