I Ordered a Galaxy Buds + on April the 7th and its missing, i called Samsung customer service they said we will investigate it and get back to you. No problem how long does the investigation take, Samsung call handler said 3-5 working days, called and emailed them a number of times, no reply whatsoever, everyone was given me different information, so I called after 9 working days and I have been told the investigation hasn't even started its pending. So she said give me 24 hours I will get this sorted for you and ask for the manger to call me back, they said the managers working from home therefore they only communicate via email, ok no problem how long do I have to wait for your manager to email me, so another 48 hours, waited 72 hours nothing. Then I called back they said we will get this resolved for you within the next 24 hours, still nothing after 48 hours. Then I called back on Sunday the 19th April they please give us another 48 hours we promise we will get this sorted for you. Called back today I was really fuming as I have wasted so much time on the phone to get though to them, and they answered still nothing apparently the manager hasn't even got back to their customer advisor who put the request through. So I have left with no option but to dispute this case with my bank. I have already reported this to action fraud, police and trading standards. I am not gonna let them get away on how they treated me, I can not believe what a rubbish customer service nobody knows what they're doing. I said to the advisor can I have the managers name because I am already in contact with the head office she said we can't give you our managers name and I asked can I have your name she said we can't give you our names. Unbelievable. So please do not purchase anything from Samsung, if you have any issues the customer service horrendously terrible. They are not willing to help you and trying to get you of the phone as quickly as possible. Avoid, avoid, avoid.