We bought a refrigerator from samsung when we moved in our new home, almost a year and a half ago. It was delivered and installed by their own technician and we basically had no problem with it, until we changed the water filter. We bought the recommended Samsung filter, followed directions, and we had a little bit of water on the floor, thinking it was normal, cleaned everything and went to bed. When we woke up the next day, we had a river on our brand new hardwood floor, and a refrigerator and freezer full of ice and water. We first moped the floor, put rags under and around the refrigerator, turned off the water to the unit, and called Samsung. The person I spoke with had me on the phone for a long time, asked every possible question, and told me, even though our warranty was expired, they will honor it, will send a technician to take care of the machine as she called it, and someone to inspect the floor, and they will repair and pay for everything. I was amazed and grateful. By the next day, we were still getting water on the floor. When no technician or floor person called by the next day, I called back again, and the second person told me that there was no record of my conversation with anyone, even when I gave her the claim number that proved I had called. She said, she was the person in charge and nothing has been forwarded to her about our problem. At this time, the song and dance changed. She had me on the phone for more than an hour, asking the same questions over and over, and finally told me my email was wrong, I had that email for more than 20 years. Finally, she, very rudely, gave me phone numbers to call and make an appointment for inspectors to come by and inspect everything. By now the floor was visibly lifting up and expanding. I called a floor person we trusted, to come and inspect the sub floor to make sure we didn't have other damages, while waiting for Samsung people to call. Samsung person finally came 2 days later, told us we had too much water pressure, adjusted something behind where the water filter goes, and put the filter back, and that solved the problem. Nowhere in the manual, or the filter told us about the little button to adjust water pressure and how to adjust it. The water must have been pouring, not just leaking, and being absorbed by the wood floor, and we only saw it, when the floor was saturated, or we would have done something about it immediately. We just thought there was some water on the floor from replacing the filter, and wiping it before going to bed was going to take care of it. Before the technician and the floor person came by, I called Samsung to speak to a supervisor, to make sure, there was a record of my contacts with them, she, very nicely, assured me that , if the machine was responsible for the damage, they will take care of everything, and gave me her name and employee number, and told me to call her if there is a problem. A few hours after the technician left, I received an email from the second RUDE woman I spoke with, who said she is the one who makes decision whether it was the unit's fault or not, telling me, that they are sorry, but they are not accepting responsibility for the damage, and will not be doing anything about. I emailed her with reasons I expressed before, and why I think it is Samsung's responsibly, and heard nothing from her. I called back and asked to talk with the lady who gave me her name and number, and was told she wasn't there, and not up to her to make a decision. Three week later, we have a badly damaged floor, and just filed a claim with our insurance, not knowing what they will or will not do for us. When I called Samsung, I wasn't expecting anything, I thought it was something simple, and they can walk us through correcting the problem or recommend a Samsung technician we can call. They kept us going all this time, to tell us they are not accepting any responsibility for anything. They are rude, dishonest, and in need of in-depth training for their support staff. They should have told me that they are not going to do anything about it the first time I called them, not wait so long to tell us that they are not trustworthy.