So after a month of being told I'd get an exchange for my fridge, and my spending many hours on customer service trying to understand why it wasn't going through, I was told today that I exchange was not going to work due to the store I bought it from not wanting to do the exchange. I would think that since Samsung offered me an exchange, they would honor their word and get me a new fridge. The people at samsung were super nice, but ineffective at getting this situation resolved. worse of all, I was about to buy a new fridge a month ago that was on sale, That fridge is now $500 more expensive because I was waiting for samsung to get me the exchange they promised. I hate to say it, but I will never buy Samsung again. Its been a horrible experience.