We have only had our Samsung Range for two years, about a week ago our Range caught fire (Thankfully no one was injured). I had called customer service in regards to the issue and they had their service team reach out to me, following the service team reaching out they told us that we would have to wait two weeks for someone to come look at the stove to determine if we would get a refund or replacement. With everything going on I understand service departments are busy, but a Range is an essential item.
5 years ago
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