Samsung loyal customers for years...phones, washer/dryer, tv's and microwave. Microwave turns on when door is shut or just whenever by itself, a well-documented factory issue. They wouldn't send anyone to fix and just wanted to know when I bought it so they could see whether or not it was within their guidelines. I made it clear that if they didn't help us out with the repair costs that they would lose thousands of dollars over the course of the next few years because we would no longer use or promote their products and they seemed absolutely fine with that. They obeyed their rules and didn't do what was right to keep customers and fix their problem. I am very disappointed and hurt since they didn't seem to care they were losing two loyal customers.
5 years ago
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