I have a refrigerator in which pantry drawer get broken - small piece of plastic falls off (same happens to me on a previous unit after 3 months of using) after around 9-10 months of using. When I call a Samsung they told me is a defect on the unit but I am responsible for it so they are canceling my warranty because “i damage a unit” - how the hack I damage a defected unit beats me. I told them that this is definitely designed flows and want that to be done under warranty. I as just planning to buy another set of kitchen appliances for the next house but with that attitude - I will look for something else - Samsung you lost customer.