Purchase a new 2020 model tv from Online that was defective when received. I had to follow up on service repair order to find out parts were not available, no exchange option given, refund the only option. After 3 weeks I’m still waiting on the tv to be picked up so refund process can continue. I have only purchased Samsung smart tv’s in the past but I think it’s time to try another brand. While the representatives are nice and do their jobs( follow the scripts) the policies/ procedures for returns are absolutely ridiculous. Samsung is too major to have such antiquated procedures of sending in receipts and waiting for follow up when they should have access to everything online for verification. I think it’s just a way to delay refunds. I won’t buy Samsung again