We bought new appliances for our home and selected all Samsung. After less than six months I realized that this has to be one of the worst decisions I have ever made. My freezer has ALWAYS had an issue with the ice maker, even after several service calls. A gasket was ripped on the freezer door and I was told it was from customer abuse...so that was not repaired under my five year extended warranty and I am still trying to figure out how they came to that conclusion. I was issued a check for $574.00 to deal with Samsungs problem. (This was after six service calls and several long, long “customer service” calls). My dishwasher has racks have already rusted off. My washer and dryer do not perform in any way close to what they were featured for. The customer service experience is one of the most painful processes I have ever experienced. SEVERAL of our friends have said the exact same about this company and their products. I know you should never say never, but when it comes to Samsung....NEVER will I buy anything with their name or LG on it because they are one in the same and they do NOT care about their customers. I had to wait a few months before I could post this without getting angered by how much disappointment this experience has been.