If I could put 0 stars I would. My very expensive washer broke and i have been trying to get a replacement or refund for over a month. Every time I speak to someone in customer service I am told something different. Sometimes you speak to someone here in the US and sometimes you speak to so that barely speaks English. Samsung is hands down the worst company I have ever had to deal with. I will NEVER buy another Samsung product again. I also plan on posting on all forms of social media as to how hard they are to deal with and maybe enough people will see it that it effects there business. I will also be contacting the BBB.