There really should be a zero star option . Trying to make a purchase through Samsung direct has been an absolutely pathetic experience. I purchased the TV and was told that I would get delivery eight days later. After waiting a week, and taking a day off of work to accept my delivery between 9 AM and 1 PM my TV never showed. I had no emails nor other communication about any delays in the delivery. I went on to live chat and was apologized two, and told that I would be contacted via email. I went back onto live chat the next day and was told I would get an email within 24 to 48 hours About my delivery. I never heard anything. I went back on to live chat again and told them I wanted to cancel my order. I was told that I could not cancel my order because it had already moved on to a fulfillment agent. I could not get any information on the fulfillment agent nor an estimation of when that order might get fulfilled. When I told them that I wanted to cancel the order regardless, I was told that I would have to wait and deal with the fulfillment agent when they contact me. Even though I could not be told when that might be. I’m going to cancel this order through my credit card so my credit card company will no longer except transactions from Samsung.com. I am only sorry that I did not see this review before considering making an order. I can confirm it is an absolute joke