Samsung sent out an update, and suddenly my phone would not charge. They told me to take it to uBreakiFix, they replaced my charging port with a brand new one, broke my phone in a completely different way. Messed up  the network  so my phone was completely unusable . I sent it to Samsung , they keep it for 2 weeks. Finally get it back and then 3 Days Later another update goes through and crashes my charging port again. I called them and demand an exchange then they keep my phone for well over a month, after saying several times that the ticket should be closed out within 11 business days. Start the ticket over. They sent it back to me today, over a month later, with no SIM card, no charger , and the phone still has the same issue. Will not charge while the phone is off either. I can't afford for Samsung to keep my phone for another month again. Customer service has passed me around and had me in tears literally six times this month just out of sheer frustration and the lack of accountability and answers. Not to mention the lies.