Dealing with Samsung is like pulling teeth, and their service is awful. The amount of emotional distress I have suffered at their hands for the last month is unbelievable, and when I have complained, they have not taken it seriously and do not care. My phone went in for a simple repair at the beginning of May. The lack of updates was disappointing, and I had to chase them to find out anything. When the phone came back two weeks later, they had locked it to a network that I have never used. Then the support team tried to shirk their responsibility for the mistake and said I had to speak to my network provider to sort it out. Finally, I talked to Tom, who apologised for the error and arranged for my phone to come back to Samsung. I sent the phone back and then have been messed around for another two weeks, and the customer support team have once again tried to fob me off and tell me repeatedly that my phone should be locked to Vodafone despite me saying that I am an EE customer. I have been passed to the Customer Solutions Team, and Billy helped escalate the issue but did not come back to me to update me. Once again, I am chasing Samsung despite the fact they are at fault. After speaking to another Tom, he offered a voucher to buy a cheap phone to use in the meantime, and then it never arrived. Chasing them again, I find out that he did request a voucher but failed to say it takes a few days to arrive. After speaking with Charlotte, I find out that the phone is supposedly unlocked now and is due to be sent back. Forgive me, but at this point, if it comes back unlocked, I will be shocked. When asking that they pay for my EE contract for this month, given that they made a mistake with the phone and provided atrocious service which has caused so much stress and upset I was told that they wouldn't do it. I really do feel like my complaint has not been listened to and so now I will be taking my complaint further.