I bought this piece of junk Oct. 2017 at Home Depot for over $1200.00 with the no customer service protection plan through Asurion. This was what we thought was a beautiful sleek side by side that would last at least 10 years. We aren't rich people so this was our first side by side. The thing started making a terrible racket a few days ago and just gets worse. It apparently has a design flaw that causes ice to build up around the fan which leads to an expensive failure. After 2 days of around 12 calls to Asurion I have to wait 3 weeks for a repair. They initially set me up with a rude fly by night jerk, but he's not coming so I have to wait three weeks now for a different repair place. Nobody wants to work on Samsung appliances. You call someone in who's not factory authorized there goes the warranty. Since we've been put in this position, we're forced to spend money we don't have on another refrigerator. Try finding a refrigerator during a Pandemic while riots are taking place. It seems impossible but we must have a refrigerator. The cheapest we can find is an apartment size for almost $400.00. We can't afford this & I'm sure Asurion won't reimburse us for the money we have to spend for a back up fridge.