Terrible. Terrible. Terrible. I will never ever order Samsung products directly- ever. Terrible customer service. Bought and paid for installation for my washer and dryer, but was not installed for unknown reasons. (One person said it was on back order, another said that’s not true, then another said it wasn’t put in the original delivery order like it should have been) Called everyday for a week to schedule installation and every time I was told to wait 24-48 hours for a phone call to schedule delivery. Every 2 days, no call, so I would call again. And every time I am told to wait 24-48 hours for that phone call. One week later- I never received a phone call. Every time I want to speak to a supervisor, conveniently, none are ever available. I give up- give me my money back- I will contact GE for my appliances. So disappointed with this company.