I bought the above mentioned mobile from
Shop Name:The Mobile Solutions
Address:R-52,Shop No 1,Shakarpur Main Vikas Marg(opp Metro Pillar No.44),Delhi 110092
Purchasing Date 19/05/2020
Mobile Name:Samsung Galaxy J2 Core
And i am going to attach scan copy of bill, On relaxation in lockdown in the country i came back from Delhi to my home town Amritsar on 25/may/2020 with in one month of the purchasing of the above mentioned mobile phone technical defect came in the mobile phone logo screen is opening its operating system is not opening. When I went to your company service center which is located in Amritsar (Perfect Mobile Repair Center Authorized Service station located at #62,1st Floor, urban Court Road, Opp. HP Petrol Pump,Near Railway Station, Court Road, Amritsar.). Showed them tax invoice regarding the purchased of the mobile and told service center people its been less then one month i purchased this unset set but service center dealing with me in unprofessional manner and saying we don't have any concern with your mobile bill and guarantee which is provided by samsung and they were saying its a liquid damage and we are charging 5000 rs for repairing. For a mobile of rs 6000 total your authorized asking me to pay more then 5000 for repairing within one month of the purchase of mobile it is nothing but fraud and thuggery done in the name of your company by authorized dealer as well as authorized service station.I am sorry to say whether they are doing this fraud type transaction within your knowledge or connivance with your company or with your officers of company.If you don't pay proper compensation to me after receiving this i shall constrained to take legal action in consumer or in any other legal tribunal for which you shall be liable in criminal and civil liability. Last I wanted to say something in my mobile there is no liquid damage logo screen is coming even mobile is also charging in my family as well as in my relation everyone using samsung but this type of fraud happened for the first time. I am also sending notice R.C if immediately i am not getting any response i will file a case against you. My work hampered due to the newly purchase with in one month defected samsung
mobile.And service center people are so unprofessional they didn't provided me feedback form or any document they called me to there service center multiple times but nothing happened only they have written ticket number on rough sheet I am very disappointed with samsung and samsung services
5 years ago
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