I called customer care before lockdown for the purpose of my refrigerator repair as it was not working. Samsung sent a person named Vishal And his mobile number 9711666956. He came and repaired my refrigerator. It worked for 3 days and again it stopped working. Meanwhile the lockdown happened. I tried calling Samsung customer care again n again but due to lockdown it was closed and thus no-one picked up my call. Then as a fact that one can't survive in this hot weather i had to call that same person directly so that he can tell me the solution. He picked up the call and said that even the company would send him so why not to call him directly. We agreed to it and called him as one can't stay without refrigerator in this hot temperature. He came, sort of repaired it and also took some part along with him from inside of my refrigerator. He also took money from us as a token of service charge. The fridge stopped working the same day. Since thay day ive been calling him again but neither is he coming back nor is he responding to our Calls. I would like the company to take strict action onto him and also pay me back or repair my fridge completely and also return the parts he took away with him. I am jobless these days and my family is torturing me again n again because of him. I don't know if i will commit suicide or what under such circumstances and the blame will completely come on your company and that person. I can't deal with it more. I will go to consumer court as well if my problem won't be resolved by this week. Contact me soon on 9818786068.