I would not recommend buying anything on Samsung.com. I love the product but the customer service is ridiculous. I ordered a washer and dryer and before it was delivered I called and cancelled the order and the rep said he would take care of it. Well he didn't and they tried to deliver it with a company called "XPO" and when they called my husband explained that we had cancelled the order and to send it back. Well after a month of calling and complaining and being switched everywhere I finally got my money refunded. I would never buy anything on their website. The reps lie to you and tell you it'll be done and then when you call back you start from square one. Do yourselves a favor and get the products at Lowe's or Home Depot or PC Richards. You will be better taken care of.
5 years ago
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