I would give 0 stars If I could . I bought a washer a dryer with an extended warranty on the dryer. After around 5 years ,the dryer stopped functioning. Over a thousand dollars and I only got 5 years out of it? Junk! Samsung has by far - the worst customer service ,worst policies and don't seem to honor their products- which is unfortunate because now I will never buy a Samsung appliance again and would caution anyone else who wanted to. They do not back their products up by recalling very common issues such as: a dryer that won't shut off unless the Door is open and also doesnt produce heat. So, now I have a dryer in my house that will likely hit the curb . I will go with a more reliable brand that stands behind their products on my next purchase . I ended up speaking to a supervisor who claimed he was the highest person that I could problem solve with. Which could not possibly be true. They just don't seem to care about their brand . They couldn't even find a technician in my area to help fix the issue. Really? Unbelievable ! I have nothing positive to say about this experience or about Samsung anymore.