I bought an A20 2 months ago, and out of nowhere the motherboard goes bad. Not only did I loose everything from the last 2 months (I have a 1 year old and a 2 year old and take tons of pictures) but they have been a nightmare to deal with. First they send me 20 minutes from home to a repair store of theirs to be told the motherboard is bad and the phone is junk. Next they make me mail it in so they can look at it again. After a week with no phone, they tell me it will cost me $180 to fix a phone I bought BRAND NEW 2 months ago for $150. They said there was water damage and that's why the motherboard went bad. I took amazing care of that phone and I know for a fact that it was never exposed to water in any way. Just them getting out of their warranty. I've never had anything but problems with Samsung. $700 dollar tv lasted less then 2 years and the only other phone I've had in my life suddenly stop working was Samsung (that one amazingly made it a year). They will not stand behind their product AT ALL. They even make it super difficult to leave a review on their website. Companies with good products don't do that. I wish you luck if your planning on buying a Samsung, but be prepared for great disappointment and trouble.