I have had a Samsung phone for almost a decade now and was always pleased with their products. However, in the past few months, I had multiple issues with the company. I tried to order a washer and dryer from the website and each time I tried to pay it cancelled my order. After trying 3 times I finally called customer service. The connection was so poor on their end that I couldn't understand the representative who didn't even help me out. Needless to say I looked elsewhere for a washer and dryer. I was however able to go through The Home Depot to purchase a gas range and microwave. This order was made on April 30th and scheduled to be delivered on July 2nd. Two days before the delivery I received a voicemail from Samsung stating that the range and microwave were on back order and could not be delivered until July 28th. This prompted a call to customer service who we could barely understand again because the call volume was so low. The representative told us it couldn't be delivered until August 4th now. So again we cancelled the order. I have always enjoyed Samsung products but now, they lost a lifetime customer.