I purchased a Samsung washing machine this weel and phoned their customer services to register for the warranty. The individual I spoke with spoke only basic English but understood me well enough. I gave all relevant details but was asked for a phone number. I queried this as I could not see why it was needed. The call handler said it was in case I needed to book a repair. I refused and was promptly cut off. I called back and went through the details again with a new call handler. Again I was asked for a contact phone number. Again I refused. I pointed out that I am under no obligation to provide a phone number but they are obliged to issue the warranty. The call handler became very rude, saying that she wasn't there to talk about law and I was wasting her time. She then told me that I would have to register my details online. I did, and this proved much easier. The phone number is a required detail, but I gave a false one. Despite data protection, and various assurances, its well known that these call centres DO sell the details on to other firms. Even if the product is good, I won't purchase any Samsung it again.