Hi M writing with my utmost disappointment with Samsung. Being a very loyal Samsung user for years, I have to say the treatment I am getting from Samsung is least expected. We purchased a Samsung refrigerator in March 2015. It has not been working for almost 4 days. We have made numerous complaints to Samsung to fix the problem. Once the engineer came and said "the fridge can't be repaired due to internal leakage and since its not in warranty, it a SCRAP". Last year too the fridge stopped cooling and the engineer repaired and took Rs 10000. The quality is highly pathetic. On contacting via mail to the customer care again, I am extremely disappointed to get the "supposedly" best solution to my above query. Vouchers worth 35% for a non functional Samsung fridge withing 5 years of purchase..unfortunately, I will have to seek legal help or resort to other ways of getting an amicable reasonable solution. Still waiting for your immediate intervention and solution. I regret being an Samsung loyalist. Wish I had never purchased SAMSUNG products and faced such an issue which apparently Samsung has no solution for. Thanks Deepanjali