This is regarding my order for Samsung Microwave in the Samsung website. I had placed this order on May 25, 2020 and it has still not been delivered. Initially they told that since the model was not in stock, and they will deliver on July 10, 2020. I have paid extra $140 for installation too. Samsung’s delivery and installation is done by a third party called XPO Logistics. Finally, when XPO guys came on July 10, they discovered that the brackets required to wall mount the microwave is missing. So they took the microwave back. On July 12, XPO contacted me and told me that they have found the missing parts and they will come and do the installation the next day. I took off from work the next day (July 13) so that this job can be finished. XPO guys came in the next day and told me that they never had the missing parts. They themselves were not sure why they came to my house. That was my second day that got wasted. After that I called Samsung and XPO several times, but nobody had an answer about the missing parts and when this delivery and installation can be made. The Samsung website reflects that Model ME21R7051SS microwave, that I have ordered, is not available till September 10th. I offered Samsung a solution that since it is their fault that my microwave model is not available with them, they can send me another 2.1 cu. ft. Over-the-Range Microwave, with the same dimensions, better features, and higher price to me and not charge anything extra. However, Samsung was not willing to accept the solution. I have complained to the Better Business Bureau about this situation.