I recently bought a washing machine directly from them because they offered a healthcare provider discount. It was scheduled to arrive on Saturday, I received confirmation of a 4 hr time window. It never arrived. After many calls I was told several different things and tons of phone calls daily to Samsung and XPO...it finally arrived on Wednesday. I had called Samsung to complain and requested several times online (by email and live chat) and on the phone to speak to a manager. I was told it was sent to the escalation department and I would receive a phonecall back w/in 24-48 hrs for possible compensation for the huge hassle it was. Several days later....nothing. I called back and they didn't have a record of the ticket number they gave me nor the 50 minute conversation I had w/ Cassandra at Samsung. When I tried to register my product the model number didn't come up. It was the WORST customer service I have ever received. I still have not received a callback from anyone. I will NEVER buy a Samsung product again.