I don't often leave reviews but I felt I needed to warn people about the trade in by. On the site it said they offered $400 for the galaxy 9+ and one with ctacked screens, $350. Well I sent mine in when I received my new s20 not knowing the screen was ctacked inside my case. I sent a note with my I hone saying I was sorry and didn't know it was cracked. I expected the other $50 charge but instead, they charged me another $150. This is such bull shot! Nothing but a scam so don't do it! They charge almost $900 for the 9+ and their trying to give me $250?!! My phone worked perfect even though the screen was unknowingly ctacked to me so they are scamming their customers. Dont send them up phones!