If there would be an option for no stars then I wouldn't even give that. I have never had such horrendous experience like with Samsung and their poor customer service that LIES all the time!!! I bought Samsung Galaxy Ultra 2 months ago and my order has been cancelled for some reason. I have never received the product or the refund. When you call their customer service not only they have no idea why the order was cancelled, they also lie that they will email/call you back with 'resolution'. My patience has ran out when I constantly had to call and email them to chase my complaint and funny thing is that every single time I call SAMSUNG customer service, they never know what is going on and tell me to wait for a phone call between 24 to 48 working hours which obviously no one ever called me or bothered to reply to my emails or send me an update NOTHING. I don't understand what or why my order was cancelled which is funny that no one failed to explain this to me. They kept lying to me saying that the complaint went somewhere high up and when I asked for the proof of chases they refused to give it to me. This literally proves how much you can trust them. I will never buy anything from them. Can't get any answers and stole my money as well. Seriously my time and stress is wasted. I am going to financial ombudsman with this for compensation.