Have a Samsung s10+ that had an over heating problem 😳, sent it to Samsung and they fixed it 👍 😀 👌! BUT when I got it back it was locked to a different carrier. After calling around to my carrier and the other carrier Samsung said send it back and we will unlock it, so they issued me a return label and I sent my phone back where then they said they DON'T unlock phones I said okay send it back they then said they wouldn't without a proof of purchase. That was Monday and I called them this morning they still haven't sent it. This all started July 17th Ticket # 4153495441. Everyday I have called they keep giving me an excuse of why they haven't sent my phone 😒. Very hostile company that thinks its okay to keep a 50 year old woman's phone for no reason. I didn't demand them to help me they offered. They are taking advantage of me because they know I'm not technically literate (like many people my age). Not fair that I'm paying a phone bill and have no use of my phone. I feel bad that everything in my home is Samsung! Loyalty means nothing to this company.