Would not recommend! I purchased this smart watch (SM-R800NZSAXAR) and within a couple months the sensor just fell out of the back for no apparent reason. Sent in for repair and they had to replace the whole motherboard. About a year later it just stopped holding a charge so once again sent off for warranty repair and I am told it is water damaged, watch has NEVER been submerged and yet the water proof or “resistant” (however you choose to label it) watch has water damage and that is my fault? After getting the run around, talking myself blue in the face trying to tell them there is no way this is an issue on my end I am told it is out of warranty and will be $339.00 to fix it (more than I initially paid for it). When I declined to pay they returned it with a now cracked screen on top of the failed battery (screen was NOT broken when it was sent to them). I am left out of pocket 300 and now own a brick, thank you Samsung. They could have done just about anything other than try and screw a customer out of more money than the item cost for a repair that should have been done under warranty and I would have been happy but this experience has left me only able to draw the conclusion that they have zero concern over product reliability and less concern for their customers. I have had lightbulbs that were sturdier and lasted longer than this smart watch!!! Bad customer service, bad warranty, bad repair service and bad product = never buying anything from Samsung again
4 years ago
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