SAMSUNG GOLD AWARD FOR WORSE CUSTOMER SERVICE. I have always been a Samsung customer, things have been ok till I bought Samsung A70 phone online . Not long after I bought it, the phone was not charging , sent it for repairs under warranty , It worked for sometime and stopped . I escalated this to the head office executive customer service department as I believed it may be a manufacturing defect. That was the beginning of the worse customer service I have ever encountered . over a month of exchange of emails, threats from Samsung that it may be damage and may not be repaired . Wow , does that mean this big company make their profits on exploiting poor customers?. The phone is still not repaired . Why give a 2 year warranty when you know you are not going to honour such warranty?. Is this a scam?...................................... When I get time , i will tweet some of their responses to my email. I might as well send the email trail to consumer watchdog. This is sad and shameful.