Experience? I bought my 2nd, and last samsung washer. My first washer lasted years, too much money to repair, so I bought a new one. Problems. It rocks and vibrates. Samsung offered me a refund, which I thought was wonderful. I have absolutely been through hell trying to get it. Ihave sent them everything except the blood of my first born. Every time they tell me they still don't have "proof of purchase". Believe me, I gave sent them more than they needfor proof of purchase. Im exhausted. Yesterday, I talked to customer service, and heard roosters crowing the entire time. They outsource everything. Their customer service is awful. I will NEVER ever buy anything again that is Samsung